Sony. Sony Sony Sony Sony Sony. What happened? You’re making it increasingly difficult to defend you.

I want to start off by saying that I’m a big fan. In my life I’ve had two PSones, two PS2s, a PSP and a launch PS3. (That’s the one that was selling for $599.) Hell, I even have a PSP Go. I’ve been a loyal customer since I was 11 years old.

When your network went down last week, I was mildly inconvenienced, but not angry. Not having access to Hulu Plus or the PSN store was annoying, sure, and I was no longer able to play Mortal Kombat with my friends, but the service is free, so I didn’t complain. Now that you’ve opened up about why the service went down, I feel it’s, in fact, time to complain. And complain I shall.

Yesterday I had to cancel my credit card because of your “network intrusion.” I found an errant charge on my account mere minutes after I read that you were worried that personal information might’ve been taken. I spoke to a friend of mine that same hour, and he had been informed by his bank that someone was trying to use his credit-card number in England. Both of us spent a large part of last night talking with our banks and changing all of our passwords. No longer is this network downtime mildly inconvenient. As of yesterday, it downright sucks.

I’d like to believe you’re doing everything in your power to prevent this from happening again. Regardless of whatever super security measures you put in when the network comes back, I will never be putting my credit-card number in your hands again. All of my PSN and Xbox Live purchases will be done using pre-paid point cards from now on.

You have a chance to make this up to your customers when the network comes back. I’m not going to sit here and demand something for my trouble, but it would be nice if you took care of us. Why not let us know you’re sorry and buy our love back with a free PSN game (not a Mini.) How about some cross-game voice-chat? An HD release of the original Jet Moto, perhaps?

I look forward to the future, when all of this unpleasantness is behind us. Do your best to make things right.

TriangleXSquareO

Jason