Comments on: A pleasant customer service experience, for once. http://www.avault.com/blogs/pitruzzello/pleasant-customer-service-experience/ The Adrenaline Vault is an independent site providing uninfluenced and unbiased video game information. Mon, 13 Feb 2012 00:50:18 +0000 hourly 1 http://wordpress.org/?v= By: Mohammad http://www.avault.com/blogs/pitruzzello/pleasant-customer-service-experience/comment-page-1/#comment-98133 Mohammad Fri, 21 Aug 2009 03:40:51 +0000 http://www.avault.com/?p=15516#comment-98133 Excellent!!!!! I can not believe this worked. My laptop is ON now! Thank you Thank you Thank you Thank you Excellent!!!!!

I can not believe this worked. My laptop is ON now! Thank you Thank you Thank you Thank you

]]> By: MSpears http://www.avault.com/blogs/pitruzzello/pleasant-customer-service-experience/comment-page-1/#comment-97861 MSpears Sun, 05 Jul 2009 00:15:48 +0000 http://www.avault.com/?p=15516#comment-97861 The reason why Geek Squad takes fire in some circles (at least by those in-the-know) is mostly due to Best Buy's own policies. Most of the Geek Squad gets paid $10-$12 an hour. Only the senior tech at any given store is required to have so much as an A+ certification; and if you have more than that (like me - I have an A+, DCSE, and MCP) you're "overqualified" and will probably NOT get hired unless the store is just that desperate. Quite frankly, if you have at least an A+ certification, you can often make more money doing level 1 or level 2 phone support, with much less stress from managers and customers. Oh, I should point out that the employees get paid $10-$12 per hour, but if they have to make a house call, they charge $120 per hour... nice profit margin, Best Buy. Having said that, however, I will point out that joining the Geek Squad *can* be a useful first step towards getting a better job, if you can handle the stress. The reason why Geek Squad takes fire in some circles (at least by those in-the-know) is mostly due to Best Buy’s own policies. Most of the Geek Squad gets paid $10-$12 an hour. Only the senior tech at any given store is required to have so much as an A+ certification; and if you have more than that (like me – I have an A+, DCSE, and MCP) you’re “overqualified” and will probably NOT get hired unless the store is just that desperate. Quite frankly, if you have at least an A+ certification, you can often make more money doing level 1 or level 2 phone support, with much less stress from managers and customers.

Oh, I should point out that the employees get paid $10-$12 per hour, but if they have to make a house call, they charge $120 per hour… nice profit margin, Best Buy. Having said that, however, I will point out that joining the Geek Squad *can* be a useful first step towards getting a better job, if you can handle the stress.

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