Back in the day, then I was writing for another site, the kind people over at Atari UK sent me a copy of The Witcher. You may wonder why I got in touch with the UK division, and the answer is simple, the American version was mercilessly censored at the time. In any event, The Witcher is a wonderful game, and I was very happy with it. (That means you should buy it, by the way.)

Later, however, the patch came out, and then an extended edition, and another patch. These were not your regular patches; they actually added content and improved many things about the game. Or so I have heard, because I couldn’t install a single one of them.

You see, the DVD I was sent, came in a paper sleeve with no box and no manual. What this meant is that I was never issued a serial number for the game. I could play, but I could not register and so could not install any updates. Admittedly, this is a very sensible DRM scheme, and a good idea overall, but in my case it backfired. I wrote to Atari multiple times, and sometimes they even responded, but it always went nowhere in the end.

Why am I telling you this? Because an awesome thing happened! This week, when a Facebook page for The Witcher made an announcement about their ongoing 50% off sale (Steam), I whined about my issue under their post. Immediately they replied and gave me an e-mail address to write to. I did, and today I got a brand new, shiny serial number from Paweł Majak, who is a PR & Community Manager over at CD Projekt RED.

Wow! If only all developers were so in touch with their fan base and so eager to help! CD Projekt pretty much ascended in my eyes. They didn’t have to do this at all, and yet they did! Now I can install all the patches, finish the game, and feel extra good about the whole affair! Moreover I think it is important that things like this do not go unnoticed, which is why I am telling all of you about how awesome these guys are.

Big thanks to CD Project and personally to Paweł! I truly appreciate your help!