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Posted on Tuesday, April 26, 2011 by | Comments 16 Comments


Picture from Bad news for PSN users

This afternoon, PlayStation sent out a letter to all of their PSN and Qriocity customers detailing last week’s events and the steps they’ve taken since.

Between April 17 and April 19, some PlayStation Network and Qriocity service user account information was compromised in connection with an illegal intrusion into their network. They then took it upon themselves to temporarily turn off these services, and engaged an outside security firm to conduct an investigation. Now they are taking steps to enhance security and strengthen their network infrastructure through re-building.

They believe that the hacker(s) obtained the name, address, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID for some users. It is also possible that some profile data, including purchase history and billing address, and PlayStation Network/Qriocity password security answers may have been obtained. There is no evidence at this time that credit card data was taken, but they cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution they are advising you that your credit card number and expiration date may have been obtained.

We’ll continue to keep you posted as the situation evolves.

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This Comments RSS Feed 16 Comments:

omegabob | April 26th, 2011 at 4:49 PM Permalink to this Comment

Yep… Xbox Live being down sounds worse than this…

jason | April 26th, 2011 at 4:57 PM Permalink to this Comment

They also got credit card numbers. I know of three people, myself included, who had to cancel their debit cards today because of fraudulent charges from yesterday.

If you’ve got a card on the PSN, cancel it. Don’t wait until you’ve been charged for something.

In the future, I’ll be using Live and PSN point cards for everything.

Michele White | April 26th, 2011 at 5:14 PM Permalink to this Comment

And the vultures are picking the carcass: someone just sent me this – looks like a UK version of GameStop

http://4.bp.blogspot.com/-5Kfz1gLbo8s/Tbb7P75E4uI/AAAAAAAAM5I/GjGkGx9vNh8/s1600/1303836627550.jpg

Benjy Ikimi | April 26th, 2011 at 6:08 PM Permalink to this Comment

daaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaamn, now THAT’S COLD ^^^^^^

Alaric | April 26th, 2011 at 9:35 PM Permalink to this Comment

Oh them dastardly vultures! How dare they compete in the marketplace by offering a better product and _gasp_ advertising it?! What is this world coming to? Don’t they realize that Sony’s incompetence needs to be met not with scorn, but with hugs, and support and all that kind of stuff.

Michele White | April 26th, 2011 at 9:40 PM Permalink to this Comment

Do I really come off as that much of a hippie all the time? ;) As for a better product, however, it’s a wash. Live beats PSN, but I’m pretty sure that PS3s live longer than 360s.

Alaric | April 26th, 2011 at 11:03 PM Permalink to this Comment

Well, I’m sure Microsoft’s service is pretty crappy as well, but it has an advantage of being a working one currently. Also there is the subtle nuance of it not having distributed every subscriber’s credit card info and address to the world. =)

Barking Wilder | April 27th, 2011 at 4:34 AM Permalink to this Comment

Yet

Rem | April 27th, 2011 at 7:35 AM Permalink to this Comment

Heh. We seem to be forgetting the awesome skills of the XBox live administration team. Wasn’t there an autistic kid a month or so ago who had his gamertitle changed to cheater or whatever for having zomg amount of trophies? I think I read about it here. Hell, I’m surprised I haven’t seen any nutters with conspiracy theories blaming Microsoft for this yet.

Alaric | April 27th, 2011 at 9:02 AM Permalink to this Comment

@Barking Wilder, we can only operate with the data known to us from the past and present, so unless you just invented magic, it is impossible to state that XBL will in fact get hacked. As such we cannot say things like “yet.”

@Remy, are you suggesting that mistakenly accusing one kid of cheating is the same thing as losing financial and personal information for hundreds of thousands of people?

@Everyone, I am not here to toot Microsoft’s horn. In fact as many of you know I despise GFWL with every fiber of my being. Add to that the fact that I generally dislike all consoles, and you’ll see that before this incident I didn’t much differentiate between PSN and XBL. Presently, however there is a number of distinct differences, all of which lead me to conclude that Sony is incredibly incompetent (and we all know that advanced enough incompetence is indistinguishable from malice) while Microsoft is … not so much.

Barking Wilder | April 27th, 2011 at 9:55 AM Permalink to this Comment

@Alaric: I understand your discomfort with the concept of XBox Live being hacked in the same was as PSN but suggesting that I cannot postulate such an occurance based on it not happening ‘yet’ is incorrect. Are you suggesting the infallibility of XBL as this is dangerous in one extreme and misguided at best. I do not appreciate your condecencion and it only serves to show you up. Keep it topical not personal. I was merely stating that we cannot be sure either way. I thought that was clear?

Alaric | April 27th, 2011 at 10:05 AM Permalink to this Comment

@Barking Wilder, no that was not clear. From your previous post I read that so far as you are concerned it is merely a matter of time until XBL is hacked. That’s the part which I disagree with. It may happen, yes. However to talk about is as though it was a done deal, is wrong.

Anything may happen that doesn’t violate the laws of thermodynamics. Still, I think that if I was to ask you to lend me money based on the premise that I am yet to win a lottery, you would probably decline. While I might in fact win one day, you would probably refuse to treat it as a fact until it actually happened.

So while by no means am I suggesting that XBL is infallible, I don’t think that assuming that it will fail any moment now is reasonable.

Rem | April 27th, 2011 at 11:51 AM Permalink to this Comment

@ Alaric I missed where I said that and was agreeing with you on the crappy service, actually. Are you finding things to argue about for the sake of argument? There have been other case and points regarding minor disservices they’ve caused their customers, some more obnoxious than others. As far as the financial information that has been gotten a hold of, I feel bad for those people but this is the same reason I use burner cards and separate e-mail addresses for these sorts of things.

Matthew Booth | April 27th, 2011 at 6:27 PM Permalink to this Comment

PSN Servers = Computers = PC’s = Consoles = technology = suck.

Bears. Beets. Battlestar Galactica.

I’m going hiking this Saturday and using a magnetic compass, no electronics. If something bad happens it will be nature’s fault, or my fault, but still nature’s fault for not equipping me with better survival skills.

Arcanys | April 28th, 2011 at 4:34 AM Permalink to this Comment

I’m seeing this thread is well loved by PSN users. If i whine some more I get myself straight into the hospital bed. Sony is running out of time and some do know how hard it is to maintain and revamp a hacked network. We’re talking a pretty billion dollar loss here and patience is badly needed for both parties to work out. I do hope an incentive of free games is a must for Sony when their network comes to life.

Barking Wilder | April 28th, 2011 at 4:41 AM Permalink to this Comment

@Alaric: Agreed

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