A few unlucky players across the platforms have encountered a game-crippling bug that strips them of their characters’ progress when playing multiplayer. Multiple threads on the official Gearbox forums reference the fact that skill points and weapon proficiencies are sometimes reset to zero when players join or leave a match. While the proficiencies should theoretically be recoverable over time, the skill points are apparently lost permanently.

The bug is listed in Gearbox’s known issues thread, and an employee responded. “Your report has been heard and we’re working on it. Unfortunately there isn’t a fix just yet, but when one is available we hope to be able to repair as much of your character data as possible.”

Source: 1Up